Shipping/Warranty Information
 

SHIPPING INFORMATION

At Northeastern Vine Supply, Inc., we want to help make your spring planting season as easy as possible. We can accommodate most requests for shipping. A preferred shipping date will be set at the time of order. If you are unsure of when to receive the vines, we can take requests in the spring with at least one week notice. If your original shipping date must be changed, please contact us with at least one week notice in the spring. Here are a few things to keep in mind regarding the shipment of your vines. OUR VINES CANNOT BE SENT TO CA, OR, WA, ID due to USDA regulations.

BARE ROOT VINES: Shipped from mid April until the end of May.

- All BARE ROOT vines are kept in our refrigerated storage facility at 38F and high humidity until the day they are shipped.
This ensures a dormant vine for you without any premature bud break.

- Vines are packed with damp wood shavings inside a plastic lined box. Handling and planting instructions accompany each order.

- We recommend having your field ready to plant upon receipt of your vines.

- All bare root orders are shipped by UPS ground service unless otherwise instructed. Please reference the list of states and transit
times below. Shipments are made early each week during the spring for late week deliveries.

- Large orders are packed up to 200 vines per box. These boxes are 48" x 12" x 12" and weigh between 30-50 pounds each.

- All orders under 50 vines will be sent out by the first week of May unless otherwise instructed. Orders received after
May 1 for less than 50 vines will be sent out as soon as possible, but may be in processing for up to 2 weeks.

- Shipping charges will be billed at the time of delivery. A separate credit card or check payment may be required after vines are paid for.

POTTED VINES: Shipped in early June and ready to plant in the field.

- Potted vines are packed the day of shipment, and are in transit for no more than 3 days.

- Handling and planting instructions will accompany the vines.

- Potted vines are packed with recycled packing peanuts for protection during transit. We recommend unpacking each box
as soon as it arrives in a barn or garage. This will prevent the packing peanuts from blowing around in the wind outdoors.

- Up to 72 potted vines are packed per box. These boxes are 36" x 12" x 12" and weigh 30-40 pounds each.
Special shipping arrangements can be made for larger orders.

- Potted vines are shipped by UPS ground to locations as far west as MN, IA, and MO.
Destinations west of there require 3 Day Select service at a higher charge.

- Shipping charges will be billed at the time of delivery. A separate credit card or check payment may be required after vines are paid for.
 
UPS TRANSIT TIMES FOR GROUND SERVICE:
1 day transit: VT, eastern NY, NH, ME, MA, RI, CT
2 day transit: western NY, NJ, PA, OH, VA, WV, DE, MD
3 day transit: MN, WI, MI, IA, IL, IN, MO, KY, TN, NC
4 day transit: ND. SD, NE, KS, CO, AR
5 day transit: MT, WY, UT, NM, AZ, NV

Please feel free to contact us with any questions. Early May is our busiest time of the year on the farm.
Please try to make shipping arrangements before this or allow more than one day for us to return your message.
 
WARRANTY:
Northeastern Vine Supply, Inc. is not responsible for damages or loss beyond our control. All vines are guaranteed to be true to variety. We are so confident that we can avoid variety mix ups in the future, that we offer twice the number of vines as replacements for any vine that is not true to variety. All vines are shipped in good, living condition. All bare root vines must be planted by June 1 and all potted vines by June 20 for claims to be accepted. Check order promptly upon receiving and call or e-mail us with any problems. It is mutually agreed that this is the total extent of our liability involving any matter concerning our stock.
 
TERMS AND CONDITIONS:
- Pricing discount applies to the total number of vines purchased, not per variety.
- Orders under 500 vines must be paid in full at the time of the order.
- Orders over 500 vines must pay a 50% deposit at the time of the order and the remaining 50% on April 1.
- Shipping charges will be billed separately at delivery.
- All vines are shipped via UPS.
- Accounts not paid in full one month after shipment are subject to a service charge of 1 1/2% per month (annual percentage rate of 18%).
- If full payment has not been received within 30 days of delivery, without prior arrangements, accounts may be handed over to collection
  services and result in additional costs including the account balance plus any legal fees incurred by Northeastern Vine Supply, Inc.
- We reserve the right to substitute bare root for potted vines and vice versa depending on availability.
- No cancellations accepted after January 1. All cancellations after January 1 forfeit deposit.
 
Our Vines Contact Us Links
Northeastern Vine Supply, Inc. | 1428 River Rd. | West Pawlet, VT 05775 | 802.287.9311
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